FAQ

• Q: How about after sales service?

Our customer service staff answers your questions online in a timely manner. If you need our engineers to assist on site, we will send engineers to your site as soon as possible to provide the best service.

• Q: Is it possible to buy only spare parts from DAKIOU?

Yes, our machine parts can also be provided individually, but the price is higher than complete machine.

• Q: Can DAKIOU design and customize machines and parts according to our required sizes?

Yes, we have experienced designers to customize your machine and parts satisfying your requirements.

• Q: How are the wearing parts provided?

Wearing parts are provided according to your requests.

• Q: How long the parts will be delivered to buyers?

About one week (depending on production cycle).

• Q: What about pricing?

We will give the purchasing suggestions with reasonable price for customers according to their needs, providing customers with the best purchasing experience.

• Q: How to pay?

We accept payment methods including T/T, L/C, Paypal, etc.

• Q: Is there service for training and installation?

Yes, we provide online and on-site training service. And machines will be delivered with user manual, along with our thoughtful after-sales service.

• Q: How does the training and installation service charge？

The buyer pays the service cost.

• Q: How to deal with any problem occurs during machine operation?

First of all, we will guide the buyer to check the machine parameters and faults, we will solve the problems according to the problems.
If the problem cannot be solved online, the buyer can request the assistance of engineers locally, we send our engineer for on-site commissioning.